Refund policy
Brave-Buy.com Return Policy
Thank you for shopping at Brave-Buy.com. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options regarding returns and exchanges.
1. Eligibility for Returns
1.1 To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
1.2 Returns must be initiated within [1] days from the date of purchase.
2. How to Initiate a Return
2.1 To initiate a return, please contact our customer service team at info@brave-buy.com with your order number, a description of the item you wish to return, and the reason for the return.
2.2 Our customer service team will provide you with instructions on how to return the item.
3. Return Shipping
3.1 Customers are responsible for return shipping costs unless the return is due to a Brave-Buy error (e.g., wrong item shipped, item arrived damaged).
3.2 We recommend using a trackable shipping service and purchasing shipping insurance for returns.
4. Refunds
4.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4.2 If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.
5. Exchanges
5.1 If you received a defective or damaged item and need to exchange it for the same item, please contact us at info@brave-buy.com.
5.2 We will provide instructions on how to proceed with the exchange.
6. Non-Returnable Items
6.1 Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Perishable goods
7. Cancellations
7.1 If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
8. Contact Information
If you have any questions or concerns regarding our return policy, please contact us at info@brave-buy.com.
9. Changes to the Return Policy
Brave-Buy reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.
